We have tracking information available within your account area. Simply log in and go to my orders to see where your parcel is.

Delivery times are shown at checkout.

Delivery times will vary based on the delivery method you choose and where your items are being sourced from.

DPD Local

Delivered in 1–5 business days

Royal Mail Tracked

Delivered in 2–7 business days

Oversized items (2kg +) will be sent with UPS

UPS

Delivered in 3-4 business days

If you haven’t received your order after it was supposed to arrive, or your items have been damaged in transit then please contact customer services and we’ll get a replacement shipped out to you.

We do price match, up to a maximum of 20% off, but only against identical products that are in stock with another UK-based retailer that has physical shops. We don’t price match against internet-only retailers.

Yes, you can. Just take your receipt with you when you want to return your order.

Please contact the team if you’d like to return something bought in-store. We will set up the portal with your details and let you know when you can use it.

Once we receive your return please allow up to 5 working days for your refund to be issued.

We will try our best. Contact customer services with your requirements and we’ll see what we can do. Many brands don’t hold back up stock though, so we may not be able to get what you want.

We sell Gift Cards in our stores and online and they can be redeemed in both places. Please note, as we have updated our website Gift Cards need to be updated to be spent online. If you want to do this then contact customer services with your 16-digit card number and they will send you a new code which will work on the website. Be aware though that once you have converted your existing card to an online certificate you will no longer be able to use it in one of our stores.

Yes, you can, but you need to contact customer services with the card numbers of all the Gift Cards you want to spend. We will then issue you with a new code equivalent to the total amount on all the cards.

Yes, we do. Customer services will be in touch with all customers who buy ski packages to get the relevant details to mount your skis.

We always recommend booking appointments as our stores can get busy. If you turn up without an appointment we will still try to fit you, but there may be a bit of a wait.

Contact customer services with details about the problem. If you can send photos as well this helps us work out the best way of helping you.

We do offer discounts at certain times of the year and change our prices online and in-store accordingly. We also have partnerships with organisations that may supply you with a discount.